The Group VIP HOTELS are committed to a client satisfaction strategy. This policy lies in the Excellency of the service provided and in the construction of a strong and motivated team.
Based on your feedback and our experience, we have developed a list of Frequently Asked Questions.
If you don’t find an answer for your queries in the list below, you may fill a brief form that will be instantly replied to you.

 

1. Can I check-out after noon?
Depending on the Hotel’s availability, we will do our utmost to satisfy your request, which should be indicated in the "Special Requests" field, at the you book on step nº 5.


2. I require a room with facilities for the disabled, a smoking room or communicating rooms. Can I make these booking requests on-line?
Yes, to satisfy the request of our clients, some hotels of the VIP Hotels Group has several types of room. Please state your preference in the "Special Requests" field when doing the reservation, and we will do our best to satisfy your request.

3. Do all your hotels have car-parking facilities? Can I make the request on-line?
Yes, all the VIP Hotels Group have parking facilities. You only need to use the "Special Requests" field when doing the reservation. We also inform that Parking facilities are not bookable online.


4. I need to use the Internet in the bedroom. Are your bedrooms prepared to offer this service? And what about the public areas?
Yes, the VIP Hotels Group that have ADSL/LAN connection in the rooms are:

 

- VIP Grand Maputo
- VIP Grand Lisboa (LAN in rooms and Wireless in Suites)
- VIP Executive Santa Iria
- Vip Executive Suites Marques ( LAN in some rooms)
- Vip Inn Berna

The VIP Hotels Group that have Wireless connection in the rooms are:

- VIP Executive Suites Eden

- VIP Executive Azores
- VIP Executive Zurique

All the Hotels referred above have ADSL/LAN connection on their public areas.


5. Does VIP Hotels Group offer babysitting service?
Yes, please specify this particularity in the "Special Requests" field, when doing the reservation, together with the child’s age in question. The babysitting service is charged at a cost separately.


6. I wish to be informed trough e-mail about promotions, special offers, etc. What should I do?
After registering in the front page, you may choose this option by clicking in 'I wish to receive emails and newsletters'.


7. I would like to take my pet with me to one of your hotels. Is it possible?
Our hotels do not allow pets; only persons with special needs are authorized to have pets in the room or public areas in the Hotel.


8. I will be travelling with my children. Does VIP Hotels Group offer special conditions for children?
Yes. One child under 12 year’s is free of charge on Bed and Breakfast basis when travelling with their two adults.


9. Which documents are necessary for me to do the check in?
The client will need the Identity card or Passport at the time of Check-In.


10. This will be the first time I will be staying at one of your hotels? How can I obtain information about places to visit and other useful information?
Our Hotels have selected for you the most interesting places to visit, including restaurants, museums, tourist guides, please ask at the reception the information’s you desire. Or visit our website on “Cities” for more details.
 

 

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