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Privacy Policy

VIP Hotels

This privacy policy establishes the terms of the agreement in which VIP Hotels collects and processes personal data from his clients, through websites and social networks as well as directly in his hotels and restaurants spaces from VIP HOTELS.

Please read this privacy policy carefully, processing your personal data implies the knowledge and acceptance of the conditions contained herein.

This privacy policy applies to all the hotels managed under the VIP HOTELS brand and his restaurants and beverages establishments.
For further information about the VIP HOTELS please consult www.viphotels.com.
    • The entities responsible for collect and process personal data are:

      Aparthotel Vila Real de Lisboa, S.A.
      VIP Executive Suítes do Marquês Hotel
      Headquarters: Av. Duque de Loulé nº45
      Postal Code: 1050-086 Lisboa
      VAT: 503 432 610

      Atlantic Sea – Actividades Hoteleiras, Lda
      VIP Executive Azores Hotel
      Headquarters: Rotunda de São Gonçalo nº 131 – S. Pedro
      Postal Code: 9500-343 Ponta Delgada
      VAT: 512 079 447

      Empreendimentos Hoteleiros da Quinta do Ferro, Lda
      VIP Executive Zurique Hotel
      Headquarters: Rua Ivone Silva, 18
      Postal Code: 1050-124 Lisboa
      VAT: 501 627 499

      Imoeden – Investimentos Imobiliários e Turísticos, S.A.
      VIP Executive Éden Hotel
      Headquarters: Praça dos Restauradores, 24
      Postal Code: 1250-187 Lisboa
      VAT: 502 943 424

      Iria Hotéis – Hotelaria e Turismo, Lda.
      VIP Executive Santa Iria Hotel
      Headquarters: Estrada Nacional 10, nº1260
      Postal Code: 2694-001 Stª Iria da Azóia
      VAT: 504 321 528v

      Organitel – Organizações Hoteleiras, S.A.
      VIP Executive Diplomático Hotel
      Headquarters: Rua Castilho nº74
      Postal Code: 1250-071 Lisboa
      VAT: 500 207 941

      Pensar a cidade Actividades Hoteleiras, Lda
      VIP Executive Picoas Hotel
      Headquarters: Rua Filipe Folque, 12
      Postal Code: 1069-191 Lisboa
      VAT: 513 977 244

      Portas de Alcântara – Promotora Imobiliária, S.A.
      VIP Executive Entrecampos Hotel & Conference
      Headquarters: Av. 5 de Outubro, 295
      Postal Code: 1600-035 Lisboa
      VAT: 502 923 563

      Primeirotel – Empreendimentos Hoteleiros, Lda
      VIP Executive Saldanha Hotel
      Headquarters: Rua Fernão Lopes, 25
      Postal Code: 1000-132 Lisboa
      VAT: 507 433 904

      Sociedade Hoteleira do Campo Pequeno, Lda
      VIP Inn Berna Hotel
      Headquarters: Av. António de Serpa, 13
      Postal Code: 1069-199 Lisboa
      VAT: 501 468 943

      Sociedade Hoteleira Oliatlântico, S.A.
      VIP Executive Art’s Hotel
      Headquarters: Av. D. João II, nº47
      Postal Code: 1998-028 Lisboa
      VAT: 505 720 272

      VIP Internacional de Hotelaria, S.A.
      VIP Grand Lisboa Hotel & SPA
      Headquarters: Av. 5 de Outubro, 197
      Postal Code: 1050-054 Lisboa
      VAT: 506 914 330

      VIP Gestão e Consultoria Hoteleira, S.A.
      Serviços Centrais Grupo VIP Hotels
      Headquarters: Av. António Serpa, 13
      Postal Code: 1069-199 Lisboa
      VAT: 506 091 929

      For methodology reasons the entities responsible for collection and processing personal data will be therefore designated VIP HOTELS. A VIP HOTELS may, within the scope of its activity, use entities subcontracted by itself, for the purposes indicated herein.
    • Personal data is any information, of any nature and regardless of their support, including sound and image, relating to an identified or identifiable natural person. Any person who can be identified directly or indirectly, namely by reference or by identification number or one or more specific elements of his/her physical, physiological, psychic, economic, cultural or social identity, shall be considered identifiable.
    • VIP HOTELS collects and processes the following personal data, among others:
      • Reservations: name, email address, telephone number, address, payment method and booking details;

      • Recruitment: name, e-mail address and resume;

      • Newsletter: e-mail address.

      When browsing the website, VIP HOTELS may collect information about the computer, including the IP address, operating system, and browser used for administrative purposes and aggregation of information for our advertisers.

      VIP HOTELS assumes that the data has been supplied by the holder of the data or that it has given authorization to do so and presumes that it is true and up to date.
    • Personal data can be collected by following means:
      • (a) E-mail;

      • (b) Website;

      • (c) Phone calls;

      • (d) In person.

      The data collected are processed and stored in a computerized way and in strict compliance with the legislation on the protection of personal data being stored in a specific database, created for this purpose, by VIP HOTELS or the entities contracted by it.

      Some personal data collected from website are mandatory and, in case of lack or insufficiency of these data, VIP HOTELS may not be able to provide you with the services or information requested. In each specific case, VIP HOTELS will inform you of the mandatory nature of the provision of personal data in question.
    • According to the Principles of data protection, the VIP HOTELS may only process your personal data for specific purposes and if it has a legal basis for doing so. The VIP HOTELS uses your data for the following purposes and based on the following grounds:

      A. Based on the hotel services agreement you entered into with us, we treat your data for the purposes of:
      • a) Reservation’s and stay’s management
      • b) Budget requests, informations about and confirmations of reservations
      • c) Preferences registration (room preferred, mobility, newspapers/magazines, etc.)
      • d) Billing and verifications of payment means
      • e) Provision of information necessary for your stay in the Hotel
      • f) Customer Support

      B. On the basis of your consent, we treat your data for the purposes of:
      • g) Newsletters sending (if not our client)
      • h) Submitting marketing actions (if not our client)
      • i) Loyalty programs

      C. In compliance with legal obligations, we treat your data for the purposes of:
      • j) Complaints management
      • k) Compliance with other legal or regulatory obligations

      D. Because you are our customer and we have a legitimate interest in providing you, more each time, a better service, we treat your data for the purposes of:
      • l) Realization of satisfaction questionnaires related to your stay
      • m) Realization of market studies, evaluation inquiry and statistical analyzes
      • n) Contacts agenda
      • o) Marketing e-mails

      E. Because we are in the scope of pre-contractual procedures, we treat your data for the purposes of:
      • p) Recruitment
    • The data collected and held by VIP HOTELS may be transmitted, with respect for the duty of confidentiality and the principle of the purpose that led to its collection, for the following entities:
      • a) Entities of the group in which VIP HOTELS is inserted;

      • b) Judicial or administrative authorities, in cases where such assignment is mandatory;

      • c) Recruitment and selection companies;

      • d) Subcontractors who will process the data on behalf of VIP HOTELS and according to the purposes determined by it.

    • "Cookies" are small pieces of information that can help identify your browser and which can store information, for example, User’s settings and preferences.

      VIP HOTELS may store cookies on your device to personalize and facilitate navigation to the maximum, not providing those same cookies references or personal data of the User.

      For more information you should read our Cookies Policy.
    • Under the terms of the Personal Data Protection Act, we guarantee you the right to access, update, rectify, delete, portability and erase your personal data. You may also submit complaints to the National Authority (CNPD).

      We also give you the right to object to the use of the data provided for marketing purposes, to send informative communications or to include them in lists or information services. If you did not do it when collecting the data, you can send a request later.

      The exercise of these rights shall be carried out through the following e-mail address privacy@viphotels.com or to the address, Av. António Serpa, n. º 13, 1069-199 Lisboa – Portugal.
    • The time during which the data are stored varies according to the purpose for which the information is processed. Where there is no specific legal requirement, data shall be stored and retained only for the minimum period necessary for the purposes for which it was collected or later processed, after this time the data will be deleted.
    • VIP HOTELS is committed to ensure the protection of the security of your data. For this, we adopted various technical and organizational security measures in order to protect the personal data that it makes available to us against its unauthorized use, loss, misuse, alteration, treatment or access, as well as against any other form of illicit treatment.

      VIP HOTELS requires its subcontractors and its partners to adopt safety measures equivalent to those it carries out.

      Notwithstanding the security measures practiced by VIP HOTELS, the User must take additional security measures, such as ensuring that he uses properly configured security-related equipment and Browser with active firewall, anti-virus and antispyware, and make sure of the authenticity of the websites you visit on the internet and avoid websites whose reputation you do not trust.
    • VIP HOTELS acknowledges that it will be able to communicate data of the Users within the merger, acquisition and / or merger processes in which it is found, not considering this communication as a transfer of data to third parties, nor if there is any subcontracted treatment.

      VIP HOTELS may also transmit data to third parties in the context of investigations, inquiries and judicial and / or administrative proceedings or of a similar nature, provided that it is duly ordered by judicial order accordingly.
    • In case of data transfers to third countries that do not belong to the European Union or the European Economic Area, VIP HOTELS will comply with the law, in particular as regards the suitability of the country of destination for the protection of personal data and the requirements applicable to such transfers, and personal data are not transferred to jurisdictions which do not provide security and protection guarantees.

      The use of VIP HOTELS social networks may involve data transmission to providers of social media services, which may be based outside the European Union or the European Economic Area. VIP HOTELS is not responsible for the data that the user makes available on social networks.
    • VIP HOTELS reserves the right at any time to make adjustments or changes to this Privacy Policy, these changes are being duly published on this site www.viphotels.com.

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