According to the Principles of data protection, the VIP HOTELS may only process your personal data for specific purposes and if it has a legal basis for doing so. The VIP HOTELS uses your data for the following purposes and based on the following grounds:
A. Based on the hotel services agreement you entered into with us, we treat your data for the purposes of:
- a) Reservation’s and stay’s management
- b) Budget requests, informations about and confirmations of reservations
- c) Preferences registration (room preferred, mobility, newspapers/magazines, etc.)
- d) Billing and verifications of payment means
- e) Provision of information necessary for your stay in the Hotel
- f) Customer Support
B. On the basis of your consent, we treat your data for the purposes of:
- g) Newsletters sending (if not our client)
- h) Submitting marketing actions (if not our client)
- i) Loyalty programs
C. In compliance with legal obligations, we treat your data for the purposes of:
- j) Complaints management
- k) Compliance with other legal or regulatory obligations
D. Because you are our customer and we have a legitimate interest in providing you, more each time, a better service, we treat your data for the purposes of:
- l) Realization of satisfaction questionnaires related to your stay
- m) Realization of market studies, evaluation inquiry and statistical analyzes
- n) Contacts agenda
- o) Marketing e-mails
E. Because we are in the scope of pre-contractual procedures, we treat your data for the purposes of: